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Agentforce is an agentic ai platform developed by Salesforce.[1][2][3]The platform enables organizations to build and deploy autonomous AI agents to perform business tasks without human intervention.[4][5][6]
Overview
Agentforce operates by providing AI agents that retrieve real-time data, build action plans for specific tasks, and execute those plans autonomously.[7][8][9]It is integrated with Salesforce's existing ecosystem, including Salesforce Data Cloud and Slack, and can be extended to external systems through MuleSoft integration capabilities.[10]
History
Agentforce was first announced at Dreamforce 2024,[11]and became generally available on October 25, 2024.[12][13]
Agentforce 2.0 was announced in December 2024, including “a new library of pre-built agent skills”.[14]Agentforce 2dx was released in March 2025,[15] and was followed by Agentforce 3.0, which added native Model Context Protocol support (MCP) and platform observability.[16][17]Salesforce announced the last version of the platform, Agentforce 360, in October 2025.[6][18]
Some insiders have said recent versions of Agentforce require significant technical skill to use.[19] Salesforce has also drawn criticism for reducing its customer support workforce from 9,000 to 5,000 employees through the deployment of AI agents.[20]
See also
- ↑ Carter, Rebekah (2025-01-20). "What Is Agentforce, and How Does It Work? The Ultimate Guide". CX Today. Retrieved 2025-10-12.
- ↑ Dastin, Jeffrey (2024-12-17). "Salesforce closes 1,000 paid 'Agentforce' deals, looks to robot future". Reuters. Retrieved 2025-10-12.
- ↑ Szkutak, Rebecca (2025-10-13). "Salesforce announces Agentforce 360 as enterprise AI competition heats up". TechCrunch. Retrieved 2025-11-17.
- ↑ Mitchell, Charlie (2024-10-29). "Salesforce Goes Live with Agentforce, Promises to "Redefine What's Possible In Business"". CX Today. Retrieved 2025-10-12.
- ↑ Vigoroso, Mark (2025-01-06). "Salesforce Introduces Agentforce 2.0, a Digital Labor Platform With Customized Agents for Complex Tasks". ERP Today. Retrieved 2025-10-12.
- 1 2 "Salesforce boosts AI capabilities with global launch of Agentforce 360". Reuters. 2025-10-13. Retrieved 2025-11-16.
- ↑ "What Ethical Issues Does Agentforce AI Bring to the Table for CIOs?". Retrieved 2025-10-12.
- ↑ Hale, Craig (2025-03-06). "Salesforce gives AI agents the power to be proactive and autonomous like never before". TechRadar. Retrieved 2025-10-12.
- ↑ "Salesforce is finally 'joining the AI party'". Quartz. 2024-12-18. Retrieved 2025-10-12.
- ↑ Kramer, Robert. "Agentforce From Salesforce: Impacts On Enterprise Data, ERP And SCM". Forbes. Retrieved 2025-10-12.
- ↑ Ojha, Radhika (2024-09-17). "Salesforce unveils new Agentforce solutions at Dreamforce". ERP Today. Retrieved 2025-10-12.
- ↑ Heater, Brian (2024-10-29). "Salesforce AI chatbot Agentforce hits general availability". TechCrunch. Retrieved 2025-10-12.
- ↑ Coleman, Julie (2025-10-14). "Salesforce CEO says its AI program Agentforce is "part and parcel" of the company". CNBC. Retrieved 2025-11-17.
- ↑ Pastore, Mike (2025-10-06). "Salesforce Agentforce: What you need to know". MarTech. Retrieved 2025-10-12.
- ↑ Allen, Kieron (2025-03-14). "Salesforce Launches Agentforce 2DX for Automating Workflows". Cloud Wars. Retrieved 2025-10-12.
- ↑ Suer, Myles. "Agentic AI, Take 3: Meet Salesforce's Agentforce 3". CMSWire.com. Retrieved 2025-10-12.
- ↑ Mike Moore (2025-06-24). "Salesforce unveils Agentforce 3, its smartest agent platform yet". TechRadar. Retrieved 2025-10-12.
- ↑ Szkutak, Rebecca (2025-10-13). "Salesforce announces Agentforce 360 as enterprise AI competition heats up". TechCrunch. Retrieved 2025-11-19.
- ↑ Stewart, Ashley. "Inside Marc Benioff's big bet on generative AI". Business Insider. Retrieved 2025-11-19.
- ↑ McCann, Kristian (2025-09-01). "AI Agents Slash 4,000 Salesforce Jobs, Months After CEO Downplays AI's Risks on Jobs". UC Today. Retrieved 2025-11-20.